Operations and Inventory Supervisor – Fulfilment and stock control

We are seeking an Operations and Inventory Supervisor who will handle fulfillment and stock control to oversee our comprehensive inventory and fulfillment operations. This role demands a strategic thinker who can manage inventory, negotiate with suppliers, and streamline logistics processes. It’s preferred to be a Mechatronics Engineer.

Responsibilities:

A) Inventory Management:

• Inventory Control: Monitor and analyze stock levels across multiple warehouses to ensure timely purchase orders (PO), prevent overstocking, and maintain availability for sales.
• Stock Receiving: Manage Goods Receipt Note (GRN) processes to ensure accurate tracking and entry of stock into the system.
• Item Dispatch: Oversee and ensure smooth operation of item fulfillment processes, including quality assurance (QA) checks to maintain product quality and readiness.
• Warehouse Supervision: Supervise warehouse operations including in/out movements and stock location management.
• Product Quality: Ensure high standards of stock quality with robust packing, clear labeling, and thorough QA checks on products and performance.

B) Technical Service Coordination:

• Customer Support: help the customer service agent by providing technical support and solutions to customers, facilitating effective communication between service engineers and customers for after-sales support.
• Service Execution: Coordinate and manage the execution of services for items under warranty, including repairs, maintenance, and calibration.
• Ticket Management: Supervise and monitor the resolution of service tickets to ensure timely and effective service delivery using Zoho Desk, CRM, and ERP.
• Supplier Liaison: Communicate with suppliers and manufacturers regarding technical issues and product feedback to enhance product quality, performance, and design.

C) Reporting:

• Analysis and Data Reporting: Generate and provide essential reports to management, finance, and accounting teams to aid in product management, pricing strategies, and operational improvements using tools like Zoho Inventory, CRM, Desk and Excel.

Industry Focus:

Our focus is on weighing equipment, lifting and material handling solutions, mechatronics, industrial automation, and much more. We concentrate on a variety of solutions including weighing equipment, lifting and material handling, mechatronics, and industrial automation. Our expertise extends to a broad array of products such as weighing scales, instrumentation, calibration services, and industrial machinery & tools.